Shipping & Delivery
We provide free shipping worldwide! We can deliver our products to almost every country in the world.
The estimated delivery time within the USA is 8-12 business days and 10-18 business days internationally.
You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. We are not responsible for any custom fees once the items have been shipped.
Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking code. Unfortunately, free shipping tracking is not available. Please note that the current status may not be the current status. so, if a package is not moving, it could be in your country already and not be updated yet.
If you have any other questions, please contact us and we will do our best to help you out.
Refund and Returns Policy
Since our goal is to pack and ship out orders as quickly as possible, orders can only be cancelled within 6 hours of purchase. To cancel your order, please use our contact form (Contact Us) and select the ‘Cancel order’ subject. It’s also important to provide a correct order number, otherwise we can’t process your request to cancel. Requests without a correct order number will not be processed! Any payment for the order will be refunded to your original payment method. If you paid with a credit card, your card will be issued a refund. If you pay through PayPal, your PayPal account will be refunded. Important: Please keep in mind that if you cancel an order, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control.
You can request a refund or reshipment for ordered products if you do not receive them within the guaranteed time (50 business days), if you received the wrong item or if you cancel your order within 6 hours of purchase. If you do not want the product you have received, you can always return the item at your expense (the item must be unused) within 30 days and send us a working tracking code including the name of the shipping company, so we can track the return shipment. As soon as we receive your package, we will refund the product.
Return address: 54 Marshall Rd NE #8223, Milledgeville, GA 31061
We do not issue the refund if your order does not arrive due to factors within your control (e.g., providing the wrong shipping address), your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster, not picked up at the pick-up point) or if you cancelled your order after 6 hours of purchase.
You can submit a refund request by filling out our contact form (Contact Us) and select the ‘Refund order’ subject. It’s also important to provide a correct order number, otherwise we can’t process your request for a refund. You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired.