Order Cancellation

We process orders as quickly as possible. If you would like to cancel your order, please contact us within 6 hours of placing your order.

To request cancellation, please contact us through our Contact Us page or email us at [your support email] with your order number.

If the order has not been processed or shipped, we will cancel the order and issue a refund to your original payment method.

If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item according to our return policy below.

Please note that after a refund is issued, your bank, card issuer, or payment provider may take 1–5 business days to release the funds. This processing time is controlled by your payment provider and not by us.

30-Day Return Policy

We accept returns within 30 days after delivery.

To be eligible for a return, the item must be:

• Unused or in the same condition as received

• In its original packaging, if applicable

• Complete with all included accessories, manuals, or parts

• Returned with a valid tracking number

Please contact us before sending your return so we can confirm the return instructions.

Return Address

Please send approved returns to:

Star Coin Inc
54 Marshall Rd NE #8223
Milledgeville, GA 31061
United States

Please do not return an item without contacting us first. This helps us identify your order and process your refund correctly.

Return Shipping Cost

For standard returns where the customer no longer wants the item, the customer is responsible for return shipping costs.

If you received the wrong item, a defective item, or an item that was significantly different from the product description, please contact us. We will review the issue and provide a replacement, refund, or return solution.

Wrong, Damaged, or Defective Items

Please inspect your order after delivery.

If you receive the wrong item, a damaged item, or a defective item, please contact us within 7 days of delivery with:

• Your order number

• A clear description of the issue

• Photos or videos showing the problem, if applicable

After reviewing the issue, we may offer a replacement, reshipment, refund, or return instructions.

Missing or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact us so we can help check the tracking information.

If the package is confirmed lost by the carrier, or if the package has not been delivered after a reasonable investigation period, we may offer a refund or reshipment.

Delivery delays may happen due to customs clearance, local postal delays, holidays, weather, or other carrier-related issues.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email.

If the return is approved, your refund will be issued to your original payment method.

Refunds are usually processed within 3–7 business days after the returned item has been received and approved. Your bank or payment provider may take additional time to post the refund to your account.

Non-Refundable Situations

We may not be able to issue a refund if:

• The customer provided an incorrect or incomplete shipping address

• The package was delivered to the address provided at checkout

• The customer refused the package

• The package was not collected from the local carrier or pick-up point

• The customer did not pay required customs duties, import taxes, or local fees

• The item was used, damaged, altered, or missing parts after delivery

• The return was sent without tracking or could not be verified

• The return request was made after the 30-day return period

Customs, Duties, and Import Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges required by their country or region.

We are not responsible for customs delays or delays caused by local import procedures.

How to Request a Return or Refund

To request a return or refund, please contact us through our Contact Us page or email us at:

Email: rooseveltpollock66@gmail.com
Or Online Chat

Please include:

• Your order number

• Your full name

• The reason for the return or refund request

• Photos or videos, if the item is wrong, damaged, or defective

We will review your request and reply with the next steps.